Help & support
Talk to Travis.
He knows every corner of the app, he's up all night, and when something's actually broken he files a ticket and pings the team for you. Type, or hold the mic and just talk.
Travis
online 24/7
Your tickets
Log in to see tickets tied to your account.
Common questions
›How do I add or claim a credit?
Go to Settings → Credits and hit Add a credit. Pick the production (or create it), choose your role, and save. It shows as claimed until a Pro who's already on that production confirms it — then it's confirmed and posts to the feed.
›Why isn't my credit confirmed yet?
Credits are confirmed by a Pro who is already credited on the same production. If no Pro from that production is on Rhythm Culture yet, it stays claimed (still visible on your profile). Invite them — the moment they confirm, it flips to confirmed.
›How do I edit my profile, reel, or gallery?
Everything on your page — display name, bio, disciplines, styles, city, availability, reel video, poster, SoundCloud track and gallery — lives at Settings → Profile.
›How do City Hubs work? Can I change mine?
You're placed in the nearest hub within 100 miles of your current city. Each hub has a local board, calendar, jobs, meetups and sponsors. To switch, change your city on Settings → Profile or pick a hub there directly.
›How do I book a class?
Browse Classes, open one, pick a session and hit Book. Your seat is held for 10 minutes while you pay. Bookings and cancellations live under Bookings; each class shows its own cancellation policy.
›How do I rent a rehearsal space?
Open a room under Spaces, choose your time range, get a quote and book. Some rooms are instant-book; others are request-to-book — the host accepts or declines and you're only charged when accepted.
›How do I cancel a booking or get a refund?
Go to Bookings, find the booking and choose Cancel. Whether it's refundable depends on that listing's policy (shown on the class or space page). Refunds return to the original payment method. If a refund hasn't shown up after a week, tell me and I'll open a ticket.
›How do I teach a class or list my space?
Head to Host & teach. Create a class listing (and sessions) under Your classes, or list a room under Your spaces. To get paid, finish Stripe payout setup under Settings → Payments.
›How do messages and message requests work?
Open Messages or hit Message on someone's profile. If you don't follow each other, your first message lands in their Message requests until they accept it.
›I can't log in / forgot my password.
Use Forgot password on the login page — the reset link is good for one hour. You can also sign in with a one-time email link, or with Google / Apple if you connected them. Still locked out? Tell me and I'll open a ticket for the team.
›How do I turn on two-factor authentication or change my email?
All of it is under Settings → Security: password, two-factor (TOTP app + backup codes), email verification and resend, connected sign-ins, data export, and account deletion. If a verification resend reports a delivery problem, the mail provider is unavailable or the address is suppressed after a bounce; retry later or contact support.
›How do I change which notifications I get?
Settings → Notifications lets you mute kinds, pick which are emailed right away, and set a daily / weekly / off digest.
›How do groups and events work?
Groups are city chapters, style communities, crews and jams — join to see and post. Events live on group pages and City Hub calendars: RSVP, join the waitlist when full, and check in on the day to earn a was there record on your profile.
›How do I find or post gigs?
Each City Hub has a jobs board. Open an opportunity and choose Apply to send the poster a message and your availability; your profile, reel, and public credits travel with the application. You can save jobs to revisit later. Posters can move applications from applied to shortlisted, booked, or not selected, and you will get a notification when the status changes. Pros and studios can post jobs; talent never pays to apply. Open your hub from Cities and look for Jobs.
›How do I show availability or find collaborators nearby?
City Hub opportunities can include roles, rehearsal dates, travel support, usage terms, age range, and accessibility notes. You can publish an availability window for a hub and respond to local collaboration requests when you need a dancer, musician, crew member, or creative partner. Each hub also has a calendar feed you can subscribe to from Google Calendar, Apple Calendar, or Outlook.
›What is 8 Count?
8 Count is Rhythm Culture's own show, hosted by Travis. Episodes are at /podcast; playback is members-only and your progress syncs across devices.
›How do I report or block someone?
Every post, profile, message, listing, space and job has a Report link — it goes straight to our moderation queue. To block, open their profile and choose Block. If someone is asking you to pay off-platform, report them.
›What is a Pro account?
Pros are verified working professionals. They carry a Pro badge, can confirm credits on productions they're on, and can post jobs in their City Hub. Pro status is granted by the Rhythm Culture team during alpha — ask me and I'll pass your request along.
›I'm under 18 — what's different?
Members under 18 link a parent or guardian, who approves certain actions and can see account activity. Guardians manage this from /guardian.
›Is there a mobile app?
A native iOS/Android app is in early internal development and isn't available to download yet. The web app installs on your phone as a PWA — open it in your browser and choose Add to Home Screen; you'll get an install prompt and an update notice when a new version ships.
›Can I use the app in another language?
Yes — switch with the language picker in the header. English, Español, 日本語, 한국어, Filipino, and Português (Brasil) are supported today; Tokyo, Manila, Seoul, and São Paulo City Hubs default new visitors to their local language. Not every page is fully translated yet.
›Who founded Rhythm Culture? Who is Travis?
Rhythm Culture is co-founded by Jamil "Jay" Jones (Product / Engineering) and Travis Payne (Creative & Industry) — the choreographer/director behind Michael Jackson's This Is It, Lady Gaga's Monster Ball Tour, and four MTV Video Music Awards for Best Choreography. This assistant is named after him and modeled on his voice.
›How do I install Rhythm Culture as an app?
Open the site in Safari on iPhone or Chrome on Android, then choose Add to Home Screen / Install app. It launches as a standalone app with a full-screen layout, no browser chrome, and it behaves like a regular mobile app.
›What is a PWA and how does it work?
A Progressive Web App (PWA) is a website that installs on your device and uses cached app assets so it opens faster and keeps working more reliably when your connection is weak. Rhythm Culture saves the core app shell locally and refreshes live content whenever you are online.
Prefer a form?
Same queue, same alert to the team — just without the conversation.